Contact

Contact The Viet Potter

  • Email: thevietpotter@gmail.com
  • What's app: +84 335126527
  • Viet Nam Office: Azone Trading Limited Company.
  • Adress: 12, Vinh Thanh, Vinh Ngoc, Dong Anh, Ha Noi.

Or, fill out the form below, and we'll get back to you within 24 hours.

Contact form

Frequently Asked Questions:

What is your shipping and return policy?

SHIPPING

Free Shipping within the US: Always free shipping within the contiguous United States.

International Shipping: Calculated at checkout based on weight, volume, and destination.

RETURNS

14-Day Return Window: We accept returns within 14 days from the date of purchase.

Return Eligibility: Items must be unused and in the same condition as received.

Note: Final sale items are ineligible for return.
Eligible Return Cases:

  • Damaged or cracked items during delivery.
  • Items that don't match the ordered model or type.
  • Incomplete sets (if applicable).

For more information, please review our SHIPPING and RETURNS sections within our FAQ.

How can I track my order?

Take a look at the tracking information that was sent to you in your shipping confirmation email. This email will be separate from your order confirmation, so be careful not to miss it!

The fastest way to get an update on your package, including estimated delivery date, is through USPS/ Royal Mail, using the tracking number provided. 

Orders may encounter delays while in transit with the carrier. We are not responsible for those delays and if you have questions please reach out to USPS/ Royal Mail / Aramex.

Once your order has been placed, our team cannot make changes to the shipping address or delivery method.

What if my package is lost in transit or not delivered?

Please reach out to thevietpotter@gmail.com within 3-5 days of receiving your shipping confirmation email to confirm your shipping address. We’re happy to take the next steps from there!

Where can I find your products?

Our products are currently available exclusively online through our website: thevietpotter.com. You can easily place an order, and we'll ship it directly to your doorstep."

About The Viet Potter

The Viet Potter was founded by a team of passionate individuals who cherish the artistry of Bat Trang ceramics and Vietnamese culture. We are committed to bringing you high-quality, unique, and meaningful products that embody the essence of Vietnam, while providing exceptional customer service.

Learn more about our story and the artisans who create these beautiful pieces.