Contact

SHIPPING	Free Shipping within the US: Always free shipping within the contiguous United States. International Shipping: Calculated at checkout based on weight, volume, and destination.
RETURNS	14-Day Return Window: We accept returns within 14 days from the date of purchase. Return Eligibility: Items must be unused and in the same condition as received. Note: Final sale items are ineligible for return. Eligible Return Cases: Damaged or cracked items during delivery. Items that don't match the ordered model or type. Incomplete sets (if applicable).

For more information, please review our SHIPPING and RETURNS sections within our FAQ.

Take a look at the tracking information that was sent to you in your shipping confirmation email. This email will be separate from your order confirmation, so be careful not to miss it!

The fastest way to get an update on your package, including estimated delivery date, is through USPS/ Royal Mail, using the tracking number provided. 

Orders may encounter delays while in transit with the carrier. We are not responsible for those delays and if you have questions please reach out to USPS/ Royal Mail / Aramex.

Once your order has been placed, our team cannot make changes to the shipping address or delivery method.

What if my package is lost in transit or not delivered?

Please reach out to thevietpotter@gmail.com within 3-5 days of receiving your shipping confirmation email to confirm your shipping address. We’re happy to take the next steps from there!

Our products are currently available exclusively online through our website: thevietpotter.com. You can easily place an order, and we'll ship it directly to your doorstep."